System Status
Below is the real-time status of the Procon Clinical Intelligence Suite. We monitor our systems 24/7 to ensure availability for your practice.
Scheduled Maintenance
🚧 Scheduled Maintenance
Date & Time: Friday, 20 March 2026 | 8:00 PM – 9:00 PM NZDT System(s) Affected: Procon Webforms & Patient Dashboard
Description: As part of our Continuous Assurance Programme, we are deploying an Enterprise-grade Cloudflare Web Application Firewall (WAF) across our hosting infrastructure. This upgrade ensures we continue to exceed Te Whatu Ora’s HISF security standards.
Expected Impact: Users may experience a brief interruption (up to 10 minutes) if attempting to access our webforms or the Patient Dashboard during this 60-minute window. No technical action is required from your clinic.
✅Completed - Infrastructure Upgrade
• Time: Wednesday, 19 February 2026 | 7:00 PM – 9:00 PM NZDT
• Affected Services: Procon 3, 4, & 5 (Patient Dashboard, Tuku, Best Start).
• Impact: We are performing a scheduled upgrade to our DNS and domain infrastructure to enhance security. Users may experience brief connectivity interruptions of 5–10 minutes during this window.
| Service | Status |
|---|---|
| Patient Dashboard | 🟢 Operational |
| Appointment Scanner | 🟢 Operational |
| Clinical Triage | 🟢 Operational |
| Tuku (e-Referrals) | 🟢 Operational |
| Screening Services (AAA / Lung Cancer) | 🟢 Operational |
| Care Planning Tools | 🟢 Operational |
| Hosting Platform (Catalyst Cloud) | 🟢 Operational |
If you are experiencing an issue that is not listed here, please raise a ticket via the Procon Service Desk or email support@procon.co.nz.